FAQ & Support

Who are we?

The Supernoty.cz sheet music portal was founded and is operated by Super Noty, s.r.o., which ensures its legal (including copyright), operational, technological, administrative, accounting, technical and marketing online trading activities, including administration and updating of the note database.Super Noty, s.r.o.
Pacovská 2104/1, 140 00 Prague 4 – Krč
Correspondence address: Pacovská 2104/1, 140 00 Prague 4 – Krč
phone:604 485 792
e-mail: info@supernoty.cz
web: https://supernoty.cz/

The National Sheet Music Archive - Association is an organisation of artists and businesses in the music and copyright protection industry, which cooperates with state authorities and local governments in the area of musical education of youths and public. The association organises activities to make note records of Czech and Slovak musical works available to the amateur and professional public in the Czech Republic and abroad, and organises collections to finance culture, charity concerts and other auxiliary events, including guaranteeing a high standard of processing compositions and the related metadata.Národní notový archiv – spolek (National Sheet Music Archive - Association)
Pacovská 2104/1, 140 00 Prague 4 – Krč
e-mail: info@narodninotovyarchiv.cz
web: http://narodninotovyarchiv.cz/

Are you a music author, music agency, recording company and want to work with us?

Pořizování not

Are you a composer of music in any genre? Would you like to offer it on this Supernoty.cz website? Do you have unique notes from Czech or Slovak composers at home or a legacy in the form of a pile of notes from your grandfather, bandleader, arranger, collector of sheet music? Do you represent artists who might be interested in creating and publishing the notes of their songs? Please contact us by e-mail info@supernoty.cz.

CLAIMS

The purchase or other communication between the seller and buyer may not always work out to be satisfactory to both parties. After all, we are not superheroes, but we will strive continuously for your favour and will keep improving. Our aim is to remedy any defects in the purchased digital content, in this case sheet music, or other incorrect, late or in adequate performance on our part, as quickly as possible and with the least amount of hassle for you, our customers.

In any case, before shopping make sure to read our Business Terms and Conditions, thoroughly, and grant your consent to them before the first transaction. This will surely help prevent potential misunderstandings later. Nevertheless, not everything may be perfect and Claims exist for this purpose. Regarding the issue of claims, please read the following excerpt from the Business Terms and Conditions:

12. Claims and rights from defects

  1. The buyer is obliged to become familiar with the instructions for downloading sheet music and the buyer’s rights from defects, and to duly abide by this information. In the opposite case, they expose themselves to the risk of not being able to apply the given defect within the framework of their rights arising from the seller’s liability for defects. The period for application of rights from the seller’s liability for defects starts from the moment of when the buyer downloads the purchased digital content.

  2. The following facts, among other, cannot be considered defective fulfilment in the Supernoty online shop:
    a) impossibility of opening or using the PDF file on the buyer’s computer, if the cause is missing or incorrectly downloaded and activated software; in this case Adobe Acrobat Reader in version 11 of higher, which is available (for free) for download e.g. at: http://get.adobe.com/cz/reader/otherversions/;
    b) failure to download the PDF file due to insufficient memory capacity of the buyer’s computer, e-mail inbox or other technical equipment, through which the buyer performs the download. Before shopping, the buyer is obliged to make sure that the capacity of their computer or technical equipment, through which they perform the download, is adequate to receive the PDF file;
    c) reduced quality of score display in the PDF file due to the historical or unique nature of the sheet music from which the composition was scanned.

  3. Rights from liability for defects due to the poor quality of displaying digital content (sheet music) may be applied successfully only if the preview of the first page of the score available to the buyer for viewing before buying the composition differs substantially in quality from the second and additional pages of the purchased composition, which the buyer sees only after buying the composition. The buyer is obliged to check before buying, by means of the preview of the first page of the purchased composition, whether the display quality corresponds to their requirements. By sending the order, the buyer accepts the display quality as evident from the preview of the first page of the score. For this reason, later claims (after paying for and downloading the composition) cannot be taken into account, except for the reason stated above, i.e. a substantial difference in the display quality of the first preview page and subsequent pages.

  4. A warranty of 24 months from the date of download by the buyer is provided on the digital content (sheet music). The buyer is authorised to apply the right from defects that occur in the digital content during the warranty period. The warranty does not apply to defects cause by the buyer’s software.

  5. The buyer is obliged to report the defect to the seller without undue delay after they could identify it through timely inspection, i.e. immediately after downloading the defective digital content, or after the defect was manifested.

  6. The buyer is authorised to apply claims by the deadline pursuant to the previous clause and to demand at their own discretion for defects which constitute a severe violation of the purchase contract (regardless of whether or not the defect can be removed):(i) removal of the defect through delivery of new digital content or delivery of the missing part of the digital content,(ii) free removal of the defect in the digital content by correction or provision of technical support,(iii) adequate discount on the purchase price,(iv) refund of the purchase price based on authorised withdrawal from the purchase contract. A severe violation of the purchase contract is a violation which the party violating the purchase contract was or must have been aware of when concluding the purchase contract, whereas the other party would not have concluded the purchase contract if it had foreseen this violation; in other cases, it is deemed that the violation is not severe.

  7. As for defects which constitute a non-severe violation of the purchase contract, the buyer is authorised to require removal of the defect, provided this is not unreasonable, also through the delivery of new digital content (sheet music) or provision of a discount on the purchase price. Until the buyer opts to request a discount on the purchase price, the seller is authorised to remove the defect by providing technical support or delivering new digital content or the missing digital content. If the seller does not remove the defect in the digital content in time or refuses to remove the defect in the digital content, the buyer may demand a discount on the purchase price or withdraw from the purchase contract.

  8. The buyer may demand the removal of the defect by delivering new digital content free of defects also in the case of a removable defect, if the digital content cannot be duly used due to the repeated occurrence of the defect after correction or a larger number of defects. In this case, the buyer may also withdraw from the purchase contract.

  9. The buyer applies the claim by sending the completed claims for, along with a print screen (if possible) showing the defect (error message) regarding these Business and Payment Terms and Conditions to the e-mail address: info@supernoty.cz. The deadline of thirty days for handling the claim starts from the day of delivering the claim to the seller. The seller will inform the buyer that the claim has been handled via e-mail message. Upon the vain passing of this deadline, the consumer has the same rights as those arising from a severe violation of the contract. The seller will issue confirmation to the buyer, which it will send to the buyer’s e-mail address indicated in the registration form, as to when the buyer applied the claim, the content of the claim and which manner of its handling was requested, as well as information about the date and manner of handling the claim. If the claim is rejected, the seller will send the buyer the reason for such rejection to the e-mail address provided by the buyer in the registration form.

  10. At the buyer’s request, the seller is obliged to issue confirmation of the scope and period for which its obligations from defective performance are valid. The seller will send this confirmation to the buyer’s e-mail address indicated by the buyer in the registration form.

  11. The buyer is entitled to compensation of the necessary expenses incurred in connection to application of rights from liability for defects. In the case of withdrawal from the contract due to a defect in the digital content, the consumer is also entitled to compensation of expenses necessarily incurred in relation to this withdrawal.

  12. In the meaning of Section 1820(1)(j), Civil Code, the seller states that the buyer may address out-of-court complaints to the controlling authority, that being the Czech Trade Inspection Authority, or the respective trade licensing office as the overseeing state administrative authority. Overseeing state administrative authorities handle consumers’ out-of-court complaints in the manner and under the conditions stipulated by legal regulations. Furthermore, the buyer may address their complaint to the National Sheet Music Archive - Association.

  13. If a dispute arises between the seller and buyer, the buyer may request its out-of-court settlement. The buyer submits the petition for out-of-court settlement of the dispute pursuant to Act No. 634/992 Coll., on consumer protection, to the Czech Trade Inspection Authority. All the details concerning out-of-court resolving of disputes are provided on the website of the Czech Trade Inspection authority at www.coi.cz.

 

The facilitate and accelerate the handling and specify the substance of your complaint, we have prepared a Claims for which is available here.

Special discounts

 
This section always contains the list of current discounts and special offers for particular occasions.
At present there is not currently valid special offer.